We stand behind the quality of our products and want you to be completely satisfied. If something isn’t right, here’s how we make it easy.
Return Window
You have 30 calendar days from the date your package is delivered to initiate a return. Any item received after this period cannot be accepted.
Eligibility Criteria
To be eligible for a return, items must be unused, in the same condition you received them, and in the original packaging with all included accessories and tags intact. If a product arrives with a manufacturing defect or quality issue, please contact us immediately—we’ll resolve it promptly.
Non‑Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used unless they are defective. Please review the product page for any specific exclusions.
Return Shipping Cost
We offer free returns for all eligible items within the United States. We do not charge any restocking fees. You will receive a prepaid return shipping label once your return request is approved.
How to Start a Return
- Contact our Customer Support team at info@weberrshop.it.com with your order number.
- Upon approval, we will email you a return shipping label and detailed instructions.
- Pack the item securely, attach the label, and drop it off at the designated carrier location.
Refund Processing
Once your return is received and inspected at our facility, we will process the refund within 1–2 business days. The refund will be issued to the original payment method. Depending on your bank or card issuer, it may take an additional 7–10 business days for the credit to appear on your statement. We will notify you via email at every stage—when the return is received, when the refund is initiated, and when it is completed.
Return Address
All returns should be sent to:
Weberrshop Returns
2740 Wedegmere Ct
Escondido, CA 92027
United States